Speaker: Janna Brummel

IT Chapter Lead Site Reliability Engineering @ingnl

Janna Brummel has been working on setting up and growing SRE practices within the Domestic Bank (Retail) of ING the Netherlands, a global financial organization. Her job is to help other teams within the bank to know more about their services' reliability and to be able to respond more efficiently to incidents, but also to help engineers with knowledge sharing. In addition to this, she is responsible for people management of a team of SREs and Product Owners of engineering productivity solutions. Prior to working on SRE-topics, Janna worked as a development engineer on credit and debit card back end systems. 

Find Janna Brummel at:


Making a Lion Bulletproof: SRE in Banking

Within ING, the largest bank of the Netherlands, we aim to be a tech company with a banking license. We have adopted DevOps as our way of working, use open source tools and technologies and adopt best practices from industry and the engineering community. However, we always have to take into account that we are a financial organization dealing with regulation and public opinion.

To improve the reliability of our services and keep up with regulator demands, we introduced SRE to the bank three years ago. This talk will cover history, present and future of our SRE team and practices. In doing so, we will touch upon people (hiring, coaching, organizational aspects, culture), process (way of working, education) and technology (observability, infrastructure), hoping to share lessons learned that can be applied to any organization starting or growing SRE, financial or not.


Soho Complex, 7th fl.


Architecting for Success when Failure is Guaranteed


FinTechFinancial ApplicationsDevOpsSite Reliability Engineering


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