Speaker: Paul Tevis

Do you struggle to build trust, influence others, give effective feedback, and enable collaboration? This session will explore how empathy – the ability to understand others' needs and ensure that they know that you understand them – is what Charles Duhigg calls a "keystone habit", a behavior change that unlocks other cascading behavior changes. Along the way, we will try demystify what empathy is and give you simple tools to enhance your practice of empathy.

And we'll talk about otters.