Speaker: Robin van Zijll

Within ING, the largest bank of the Netherlands, we aim to be a tech company with a banking license. We have adopted DevOps as our way of working, use open source tools and technologies and adopt best practices from industry and the engineering community. However, we always have to take into account that we are a financial organization dealing with regulation and public opinion.

To improve the reliability of our services and keep up with regulator demands, we introduced SRE to the bank three years ago. This talk will cover history, present and future of our SRE team and practices. In doing so, we will touch upon people (hiring, coaching, organizational aspects, culture), process (way of working, education) and technology (observability, infrastructure), hoping to share lessons learned that can be applied to any organization starting or growing SRE, financial or not.