Presentation: Behavioral Economics and ChatBots

Nudge theory is about making it easier for people to make decisions that are in their broad self interest.  Chatbots can execute little nudges, and this turns out to be a very powerful technique for influencing behavior.  We’ll look at a few strategies, including the ability to present information when it’s needed, actionable messages and the alignment of values with actual outcomes, and simply lowering the barrier to useful ideas spreading across groups.   All examples are taken from a team of developers, and their bot, developing a set of cloud native services.  All behavioral modifications were done with the consent of those participating.